TANYA STRAUSS
Customer Success Leader
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Hi, I'm Tanya
Hi, I'm Tanya
I help companies decrease customer churn, improve NRR, and make their customers raving fans.
My superpowers are bringing operational excellence to my teams and inspiring Customer Success Managers to do their best work.
I'm a Customer Success leader.
Recent responsibility & results
Recent responsibility & results
140 accounts
140 accounts
6 Strategic CSMs
6 Strategic CSMs
$38M ARR
$38M ARR
117% NRR
117% NRR
Enterprise | Mid-market | Operations | Strategy | Leadership
Enterprise | Mid-market | Operations | Strategy | Leadership
Do you feel confident about achieving your Net Retention targets?
Do you know which of your customers are at risk of churn? Do you have a plan to demonstrate value and get them back to health?
Would you like to have a stable of healthy customer advocates to call on rather than the handful you keep bugging each time you need a reference?
I've learned best practices from some great CS companies - like Gainsight and ServiceNow.
Learn more about how I think about CS.
I come with proven playbooks for success.
I have vast experience as a CSM, CS evangelist, and operations professional.
My background also includes professional services, pre-sales, and end-user training, but my true love is leading the post-sales experience for B2B SaaS companies.
I've worked across verticals - from healthcare and Life Sciences to subscription management to data management and cyber resilience.
I'm fascinated and passionate about AI in Customer Success.
I am a frequent speaker at industry conferences and on podcasts.
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